The Dell Repair Contract Is Up For Renewal
The dell repair contract that we had with the company has expired. I think that they want to renegotiate a new one but I have heard that they have raised their prices considerably this year. I wanted to use them again but think that I may need to start searching for a smaller dell repair company that is willing to deal, to have our business.
The company we used to have, had to have come out here at least ten times a month to repair something and each time we called them they charged us a trip charge. I would think that since we bought two new poweredge servers from them, they would be more likely to give us the prices we had before.
I am going to put all of my thoughts in a letter and then fax it over to the salesman who is in charge of our account over there and remind him of the great commission he made on the poweredge servers. I am hoping that he can set the prices or convince whoever is in charge that we deserve to have the prices from before or else we will have to take our business elsewhere.